Shipping & Returns

Shipping

Every order ships from our warehouse in the United States, so your gear arrives in days, not weeks. Orders are processed within 1–2 business days, and delivery across the US takes 2–5 business days.

• Standard US delivery — 2–5 business days
• Free shipping on qualifying orders; flat-rate on smaller ones
• Tracking provided once your order is dispatched
• We currently ship within the United States only

Returns & Exchanges

We want you to love your Casa Viola gear. If something isn't quite right, you may return items in original, unused condition within 30 days of delivery for a refund or exchange.

• Items must be unused and returned with all original packaging and accessories
• Faulty or defective items are covered separately under our warranty (below)
• Refunds are issued to your original payment method within 5–10 business days

Warranty

Every product is covered by a warranty against manufacturing defects. If your device fails through no fault of your own, we'll repair, replace or refund it.

• 30-day return window for a full refund on unused items
• 12-month warranty against manufacturing and material defects
• Dead-on-arrival units are replaced at no cost, with return shipping covered
• To start a claim, contact us with your order number and a short description

FAQ

Where are my items shipped from? Everything ships from our US warehouse directly to you, in Casa Viola packaging.

How do I track my order? Use our order tracking page with the order number from your confirmation email.